Refund policy
ALL SALES ARE FINAL
This policy applies to all products sold by Van’s Graphics, including products offered under the Rotting Relics brand.
Our products are custom, handmade, made to order, and/or fragile. Because products are created or prepared specifically for each customer, we do not accept returns or exchanges and do not provide refunds for buyer’s remorse, changes of mind, or incorrectly selected sizes, designs, colors, orientations, or other options.
Handmade variations
Minor differences in color, texture, finish, placement, dimensions, and other handmade details are normal and make each piece unique. These variations are not considered defects. Colors may also appear slightly different because of lighting or screen settings.
Cancellations
Contact us immediately if you need to request a cancellation. Cancellations are not guaranteed and can only be approved if production has not started. Once materials have been ordered, customized, cut, engraved, painted, assembled, or otherwise put into production, the order cannot be canceled or refunded.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or different from what you ordered, contact us within three calendar days of delivery at vansgfxco@gmail.com.
Include your order number and clear photographs of:
- The complete product and damaged or incorrect area
- Every side of the shipping box
- All internal packaging
- The shipping label
Keep the product and all original packaging until the claim is resolved. Do not return anything unless written authorization and return instructions are provided. Unauthorized returns will not be accepted.
After reviewing an eligible claim, we may provide a repair, replacement, or refund as appropriate. Reasonable cooperation with the shipping carrier’s damage-claim process may be required.
Shipping issues
Customers are responsible for providing a complete and accurate delivery address. Orders that are refused, unclaimed, or returned because of an incorrect or incomplete address are not eligible for a refund, except where required by law.
If an order is lost in transit or never delivered, contact us so we can investigate with the carrier and provide the appropriate remedy.
Agreement
By placing an order, you confirm that you have reviewed and agreed to this policy, including the final-sale terms applying to custom, handmade, made-to-order, and fragile products.
Nothing in this policy limits rights or remedies that cannot legally be waived.