Shipping policy
Order Processing
Products are handmade to order. Production and processing times vary by item and are shown on each product page:
- Van’s Graphics mirrors: up to four business days or 1–7 business days, depending on the mirror. Check the individual listing for its production time.
- Rotting Relics severed eyeball and realistic foam skull props: 1–5 days for production.
- Rotting Relics Bludgeoned Smashed Face prop: 1–3 weeks for production.
Production time is separate from shipping transit time. Your order’s delivery time includes both production and carrier transit. For other custom work, refer to the production timeline supplied with your quote or product listing.
Shipping Charges
Shipping charges are displayed during checkout. Certain products may have their own flat shipping rate because of their size, weight, or fragility.
Delivery Estimates
Delivery estimates begin after production is completed and the order is transferred to the shipping carrier. Carrier delivery dates are estimates and are not guaranteed.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters production or ships.
Additional shipping charges caused by an incorrect address, refused package, or unclaimed delivery are the customer’s responsibility.
Lost or Delayed Packages
If tracking shows no movement for an extended period or the package appears lost, contact us at vansgfxco@gmail.com so we can open an investigation with the carrier.
Shipping Damage
Inspect your order immediately after delivery. Damage must be reported within three calendar days. Include your order number and photographs of the product, shipping box, packing materials, and shipping label. Keep all packaging until the claim is resolved.
Contact
Questions about shipping can be sent to vansgfxco@gmail.com.